If you need to change or cancel your order, please contact us immediately. (Please refer to the Contact section for our customer service hours) We generally process orders within 2-4 hours, and once our warehouse has processed your order, we will be unable to make any changes.
New items can sell out quickly, but we may get more soon! Please don’t hesitate to email us at customerservice@shopspanglishfashion and we’ll notify you when we have your item in stock.
Most orders ship within 1-2 business days of purchase. Of course, we try to work on orders as soon as possible to minimize the wait time. We ship all of our products via USPS, most domestic packages will arrive within 1-5 business days depending on location. International orders will arrive within 10-15 business days. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. You will be emailed when the package is shipped, received and if there are any delays in shipping. If for some reason you did not receive an email, please check your spam folder and add customerservice@shopspanglishfashion to your safe sender list.
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.
Customs Duties and Taxes: Your local government may impose import duties and/or VAT (Value Added Taxes) on shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your government. Customs Value: Shop Spanglishfashion is required by law to declare an accurate commercial value on all non-U.S. shipments. We are unable to honor any requests to adjust the actual value of an order on the customs documentation.
We are open for business Monday-Friday from 9:00am – 4:00pm Pacific Standard Time.
Emails sent over the weekend will be answered on the following business day.
We collect information from you when you register on our site or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
WHAT DO WE USE YOUR INFORMATION FOR?
Any of the information we collect from you may be used in one of the following ways:
– To personalize your experience
(your information helps us to better respond to your individual needs).
– To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you).
– To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs).
– To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
– To administer a contest, promotion, survey or other site feature.
– To send periodic emails.
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act.We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.
CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
SHOP SPANGLISHFASHION RETURN POLICY
Merchandise is accepted for exchange or store credit if returned in salable condition within 14 days of the ship date, accompanied by the the exchange slip.
With this exchange slip, please include your name, order number, and a detailed note of why you are requesting an exchange or store credit.
Making a Return and/or Exchange must be made within the guidelines of our Return Policy.
We only accept returns or exchanges purchased at ShopSpanglishFashion.com.
Please contact a Customer Service Representative at firstname.lastname@example.org with a detailed description of what you want to return or exchange plus your order number and we will get back to you within 24 hours, during our normal business hours.
When returning postage yourself, we suggest you insure the package via Mail or FedEx and purchase tracking services for your protection. Please provide tracking information in email of return/exchange request to email@example.com.
Save the shipping receipt for your records. *Please note: Only merchandise received by our warehouse can be processed.
You will receive an e-mail notification upon the receipt of your return, provided that your e-mail address is included on your return/exchange mail to firstname.lastname@example.org.
Same return/exchange policies apply to gift recipients who would like to return the SSJ merchandise for refund or an exchange.
Please allow 10 to 12 business days for us to receive and process your return or exchange.
Personalized Items cannot be returned or exchanged.
Requested refunds over $400 will be given as store credit.
Making an Exchange:
Exchange requests must be made within 14 days of the order receipt for merchandise purchased at full retail price.
Specify the exchange item and the new color / size or and style on the return/exchange mail to email@example.com.
Include the request in your return package. Simply ship it back to us and we’ll send your new item free of shipping charges.
If you are exchanging an item due to a mistake made by shopspanglishfashion.com or because of quality issues, we will reimburse with store credit for the shipping costs.
Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing.
If you have any questions or concerns, please e-mail us at firstname.lastname@example.org.
We ship via USPS which providing secure and easy trackable methods of shipping, if your package gets lost in transit we will do everything we possibly can to assist you.
We cannot be held responsible for packages once proof of delivery is generated.
Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.